Material question

Ask about a specific sock, get a specific answer

This form goes to the people who hold the supplier declarations. We answer with the facts we have. Where we do not have a fact, we say so instead of writing around it, and we do not answer a material question with marketing copy.

Name

Which product

Which part of the trace

Where the recycled fibre came fromSource category, and what we can and cannot verify about it.How it was processed back into fibreMechanical or chemical, or whether the supplier disclosed it at all.How the percentage was measuredThe yarn-weight basis and what falls outside it.CertificationWhy no product here holds one, and what we have instead.What the non-recycled share isThe conventional fibres making up the rest of the sock.

Your question

Be as specific as you like. A narrow question gets a narrow, checkable answer.

I agree that my details are used to answer this question, as described in the privacy statement.

What we can answer

The recycled share of a product and the basis it was measured on.
The source category the recycled fibre was drawn from.
The processing route, where the yarn supplier disclosed it — and the fact that they did not, where they did not.
The full composition of the share that is not recycled.
Why a given product holds no third-party certification.

What we will not answer

Which sea area, port or collection site material came from. We do not hold verified answers to those and will not invent one.
Comparisons between our socks and any other product on environmental grounds. We hold no method for such a comparison, so we do not make one.
What our range will look like in future years. We do not publish targets.

Prefer email? support@starsocknl.rest reaches the same people. Include the product code and it will be answered just as quickly.